QR code menus became ubiquitous during COVID-19, but many Perth venues still use the same hastily-implemented systems from 2020. The result? Frustrated customers squinting at tiny text, slow-loading PDFs, and staff constantly helping confused guests scan codes.
Done right, QR code menus enhance the dining experience, reduce costs, and enable instant updates. Done wrong, they become a barrier to sales. This guide shows Perth cafés, restaurants, and bars how to implement QR menus properly.
Why QR Code Menus Still Make Sense
Despite the initial pandemic-driven adoption, well-implemented QR menus offer genuine benefits:
| Benefit | Impact |
|---|---|
| Instant menu updates | No reprinting costs for price changes or seasonal items |
| Reduced printing costs | Save $500-2,000+ annually on menu printing |
| Multi-language support | Easily offer menus in multiple languages for tourists |
| Environmental sustainability | Reduces paper waste—appeals to eco-conscious Perth diners |
| Analytics | Track which dishes get the most views |
| Upselling opportunities | Highlight specials, pairings, and add-ons dynamically |
However, these benefits only materialise with proper implementation. A PDF scan of your paper menu uploaded to Dropbox doesn’t cut it.
The Most Common QR Menu Mistakes
Before diving into best practices, let’s examine what goes wrong at many Perth venues:
1. Linking to PDF Menus
The problem: PDFs are designed for print, not mobile screens. Customers pinch and zoom endlessly, text is unreadable, and loading takes forever on mobile data.
The fix: Create a dedicated mobile-optimised menu page on your website, or use purpose-built digital menu software.
2. Tiny QR Codes
The problem: Codes smaller than 2cm often fail to scan, especially in dim restaurant lighting.
The fix: Use 4x4cm codes minimum for table placement. Include your logo in the centre for branding.
3. No Paper Backup
The problem: Elderly customers, dead batteries, broken phone cameras, or simply personal preference—many guests don’t want to use QR menus.
The fix: Always have paper menus available on request. Train staff to offer alternatives proactively.
4. Poor Mobile Experience
The problem: The menu loads slowly, isn’t responsive, or requires scrolling horizontally to see prices.
The fix: Design mobile-first. Test on actual phones, not just desktop browsers.
5. No Clear Instructions
The problem: Not everyone knows how to scan a QR code, especially older demographics.
The fix: Include brief instructions: “Scan with your phone camera” or “Open camera app and point here.”
Creating a Proper Digital Menu
Option 1: Dedicated Menu Page on Your Website
The best approach for most Perth venues is a dedicated /menu page that’s designed specifically for mobile viewing.
Requirements:
- Fast loading time (under 3 seconds on 4G)
- Mobile-responsive design
- Large, readable text (16px minimum)
- Clear price display right-aligned
- Logical category organisation
- Proper contrast for readability
- No horizontal scrolling required
If your current website isn’t mobile-optimised, this is a priority fix. A poorly designed menu page reflects directly on your venue.
Option 2: Digital Menu Platforms
Several platforms offer purpose-built digital menus:
| Platform | Best For | Starting Price |
|---|---|---|
| Square | Venues already using Square POS | Free with Square |
| GloriaFood | Online ordering integration | Free tier available |
| Untappd | Bars with rotating tap lists | From $29/month |
| Lightspeed | Full POS integration | From $69/month |
| Custom solution | Complete control and branding | From $800 one-time |
Consider your needs: simple menu display, online ordering integration, or POS connectivity?
Option 3: Smart Menu Systems
For higher-end Perth restaurants, smart menu systems offer:
- Digital wine lists with tasting notes
- Allergen filtering (show only gluten-free options)
- Multi-language support with automatic translation
- Calorie and nutritional information
- Integration with table ordering systems
QR Code Best Practices
Choosing the Right QR Code Type
Static QR Codes: Point to a fixed URL. If you change your menu URL, you must reprint all codes.
Dynamic QR Codes: Point to a redirect URL you control. Update the destination anytime without reprinting.
Recommendation: Always use dynamic QR codes. Services like Bitly, QR Code Generator, or your website’s built-in URL management let you change destinations anytime.
Designing Your QR Code
Modern QR codes don’t have to be boring black squares:
- Add your logo to the centre (up to 30% coverage without affecting scannability)
- Use brand colours (ensure sufficient contrast—dark codes on light backgrounds)
- Round the corners for a softer look
- Include a call-to-action frame (“Scan for Menu”)
- Test every design on multiple phones before printing
Optimal QR Code Sizing
| Placement | Minimum Size | Recommended Size |
|---|---|---|
| Table stand | 3 x 3cm | 4 x 4cm |
| Wall poster | 4 x 4cm | 8 x 8cm |
| Window sticker | 5 x 5cm | 10 x 10cm |
| Business card | 2 x 2cm | 2.5 x 2.5cm |
Pro tip: The further the scanning distance, the larger the code needs to be. A code scanned from 30cm needs to be at least half the distance in centimetres (15cm = 6 inches minimum for wall signage viewed from a distance).
Placement Strategy
Table Placement (Cafés and Restaurants)
- Use angled acrylic stands, not flat on the table (shadows kill scannability)
- Position away from table centrepieces and condiments
- Ensure adequate lighting
- One code per table, clearly visible from all seats
Bar Placement
- Backlit signs work well in dim bar environments
- Position at eye level when seated
- Consider multiple points for long bars
- Include beer tap options for rotating selections
Counter Service (Cafés)
- Display prominently near the register
- Consider ceiling-hung signs for queue visibility
- Combine with physical menu boards
Accessibility Considerations
QR code menus can create barriers for some customers. Ensure inclusivity:
Visual Accessibility
- Minimum 16px font size on your digital menu
- 4.5:1 colour contrast ratio (WCAG AA standard)
- Resizable text that doesn’t break layout
- High contrast mode option
Motor and Dexterity
- Large tap targets (44px minimum)
- No hover-only interactions
- Scrollable without precision gestures
Cognitive Accessibility
- Clear, simple language
- Logical menu organisation
- Consistent navigation
- Avoid auto-playing media
Alternative Access
- Always offer paper menus
- Staff should be trained to assist and read menus
- Consider large-print paper versions for elderly guests
- Ensure your website meets WCAG guidelines
Multi-Location Considerations
For Perth hospitality groups with multiple venues (Fremantle and Northbridge locations, for example):
- Use separate QR codes for each location
- Dynamic codes let you manage all locations centrally
- Consider location-specific specials and pricing
- Ensure branding consistency across venues
Tracking and Analytics
Digital menus provide data paper menus can’t:
What to track:
- Menu page views vs. cover counts
- Most-viewed dishes
- Average time on menu
- Drop-off points (where customers stop scrolling)
- Peak viewing times
How to use the data:
- Move popular items to prime positions
- Investigate underviewed sections
- Adjust descriptions for poorly-converting dishes
- Optimise menu length based on engagement
Use Google Analytics, your website’s built-in stats, or menu platform analytics to gather this data.
Integrating with Your Overall Digital Presence
Your QR code menu should integrate with your broader digital marketing strategy:
- Use the same professional food photography across menu, website, and social
- Ensure pricing consistency across all platforms
- Link to your booking system or phone number from the menu
- Include links to your Google Business Profile
Case Study: Perth Café QR Menu Optimisation
A Mount Lawley café approached us after their QR menu was causing customer complaints. Issues included:
- PDF menu took 15 seconds to load on 4G
- Text was 10px—unreadable without zooming
- No prices visible without horizontal scrolling
- Paper menus had been completely removed
Our solution:
- Created a dedicated mobile-first menu page
- Implemented dynamic QR codes for easy updates
- Added professional food photography to key dishes
- Restored paper menu option for those who prefer it
- Trained staff on when to offer alternatives
Results after 3 months:
- Customer complaints about menu: Down 90%
- Average table turn time: Improved 8 minutes
- Dish photo requests: Menu items with photos ordered 23% more
- Staff time helping with QR issues: Near zero
Implementation Checklist
Ready to improve your QR code menu? Follow this checklist:
Planning Phase
- Audit current QR menu experience on multiple devices
- Decide on menu platform (website page vs. third-party)
- Plan dynamic QR code strategy
- Budget for quality table stands and signage
Design Phase
- Design mobile-first menu page
- Ensure accessibility compliance
- Add professional food photography
- Test on iOS and Android devices
- Verify fast load times (under 3 seconds)
Implementation Phase
- Create dynamic QR codes
- Design branded QR code graphics
- Print and install table stands
- Train staff on assisting customers
- Prepare paper menu alternatives
Ongoing Maintenance
- Update menu and prices as needed
- Monitor analytics monthly
- Refresh QR code materials when worn
- Gather customer feedback
- Test periodically on new devices
Frequently Asked Questions
Need help creating a mobile-optimised menu page for your Perth venue? Our web design team specialises in hospitality websites that convert visitors into guests. Get in touch to discuss your digital menu needs.